Privacy Policy

Last updated: July 2026

Zipzapcart ("we", "our", or "us") operates the Zipzapcart mobile application (the "App"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our App.

Information We Collect

We may collect the following types of information:

• Account Information: Name, phone number, email address, and profile photo when you register.
• Location Data: With your permission, we collect precise location data to provide delivery services and show available service areas.
• Order Information: Purchase history, delivery addresses, and payment preferences.
• Device Information: Device type, operating system, and push notification tokens for Firebase Cloud Messaging.
• Usage Data: How you interact with the App to improve our services.

How We Use Your Information

We use the collected data for:

• Processing and delivering your orders
• Sending OTP verification codes via email
• Sending push notifications related to order updates and promotions
• Improving and personalizing your shopping experience
• Customer support and responding to inquiries
• Fraud prevention and security

Data Sharing

We do not sell your personal data. We may share data with:

• Delivery Partners: Your name, address, and phone number are shared with delivery personnel to fulfill your orders.
• Payment Processors: Razorpay processes payments but we never store complete payment instrument details.
• Service Providers: Cloudinary (image hosting), Resend (email delivery), Firebase (push notifications).
• Legal Compliance: When required by law or to protect our rights.

Data Retention

We retain your personal data only for as long as necessary to provide our services. Order history and account data are kept while your account is active. You may request deletion of your data by contacting us.

Security

We implement industry-standard security measures including:

• SSL/TLS encryption for all data transmission
• Passwords hashed using bcrypt
• OTP-based verification for account access
• Firebase security rules for push notifications

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your account and associated data
• Opt-out of marketing communications
• Withdraw consent for location services via device settings

Children's Privacy

Our App is not intended for children under 13. We do not knowingly collect data from children under 13.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.

Contact Us

For privacy-related inquiries, contact us at:

Email: noreply@zipzapcart.com

Website: https://zipzapcart.com